Kia ora, I'm Mike!
About
I’m a Senior UX practitioner working at the intersection of user experience, systems thinking, and complex product environments. I map workflows, clarify handoffs, surface dependencies, and turn discovery into delivery‑ready direction that supports engineering and product teams.
Across people, content, policy, and technology, I design end‑to‑end experiences that are clear, consistent, and operationally grounded. My work spans user journeys, service blueprints, process flows, IA, CMS governance, and UI‑level execution — ensuring solutions are both user‑centred and technically feasible.
With experience in enterprise and government ecosystems, I partner closely with engineering, operations, policy, and content teams to align assumptions, reduce friction, and improve service outcomes. My background in metadata, design systems, and front‑end literacy enables me to deliver prototypes, components, and documentation that support both strategic thinking and day‑to‑day delivery.
I’m currently completing a Master of Design and hold a CSPO certification, strengthening my capability in systems thinking, product delivery, and modern design practice.
Skills
These are the core capabilities I bring across UX and service design—grounded in systems thinking, strategic clarity, and hands‑on delivery. They reflect how I design clear, inclusive, and effective experiences across complex digital environments.
Explore below to see my core skills.
CV
CSPO‑certified UX/Product strategist with 20+ years in digital design and 8+ years in senior and lead roles. I specialize in transforming complex challenges into intuitive, inclusive experiences that empower users and deliver measurable business outcomes.
Professional Experience
Senior UX/UI Designer
July 2021 - October 2025
Ministry of Social Development, Auckland, New Zealand
- Led end‑to‑end design efforts from the early stages of UX and design thinking through testing, partnering with researchers and product teams to inform decisions and validate solutions
- Aligned with product owners and analysts to deliver user‑centred features, presenting high‑fidelity prototypes that shaped strategy and roadmap priorities, while evolving the design system for consistency and accessibility, mentoring junior designers, and collaborating with developers to ensure technical alignment
- Applied Agile methodology to contribute to sprint planning and refinement, keeping delivery on track and fostering iterative improvement across projects
UI Designer & Front End Developer
June 2020 - July 2021
The Tenancy Practice Service, Auckland, New Zealand
- Feature prioritization with product owners and managers, balancing business goals with user needs and driving the full design lifecycle from discovery and research through prototyping, testing, and validation
- Delivered scalable, accessible front‑end solutions building responsive interfaces with modern frameworks and collaborating closely with developers for seamless integration
- Drove Agile and Scrum practices across projects, ensuring iterative delivery, stakeholder alignment, and continuous improvement
Front End Web Developer
November 2019 - April 2020
Koda Technology, Auckland, New Zealand
- Delivered responsive front‑end solutions for SME clients, building modular UI components and integrating design systems to ensure scalability and accessibility
- Collaborated across teams to validate performance across breakpoints aligning delivery with client goals and reinforcing usability and design consistency
Education & Certification
Master of Design
Media Design School at Strayer - Auckland
Expected Completion: September 2026
Focus area: Product & UX/UI Design, Service Design, Design Research, Systems Thinking, Creative Entrepreneurship
Bachelor of Arts in Communication
San Sebastian College Recoletos - Manila 2016
Graduated with GPA: 91/100
Certified Scrum Product Owner (CSPO)
Scrum Alliance — November 2025
Linkedin Certificates 2022
- Project Management for designers
- Agile methodologies
- UX Research Method: Interviewing
- Scrum fundamentals
- Information Architecture
- UX Deep dive: Mapping
- Design Thinking
- Building a Journey Map
Bachelor of Arts in Multimedia Studies
University of the Philippines - 2012
Units earned
Portfolio
From discovery to delivery, each project reflects a user-centered process—grounded in research, shaped by empathy, and driven by iterative product thinking.
Contact
Whether you're looking to collaborate, hire, or simply say hello, I’d love to hear from you.
Address
8A Sunward Rise, Glenfield, Auckland, New Zealand
Call
+642 7619 0257
mike.marc2022@gmail.com